Drive customer satisfaction and service delivery as the Customer Experience Leader at KingdomBuilding Leadership, Inc. This hybrid role in Edmonton offers the chance to shape impactful customer strategies. As the Head of Customer Experience, you'll design and lead cutting-edge strategies that align with KBL's mission.

Your expertise in Customer Experience Management will empower you to map client journeys, monitor satisfaction, and enhance delivery effectiveness. Collaborating with leadership and sales teams, you will leverage data and analytics to foster consistent, high-quality interactions. Key Responsibilities:
Design and optimize customer experience strategies
Map and enhance end-to-end client journeys
Monitor customer satisfaction and program effectiveness




Collaborate with teams to ensure high-quality interactions
Implement continuous improvement initiatives for client experience Requirements:
Robust skills in Customer Experience Management
Proven track record in improving client outcomes
Solid analytical skills for data-driven decisions
Experience in leadership roles in relevant settings
Effective communication and facilitation skills Elevate client relationships and outcomes through strategic leadership at KBL, developing the next generation of purpose-driven leaders.

📌 Customer Experience Leader At Kbl Edmonton
🏢 KingdomBuilding Leadership
📍 Edmonton