Elevate your career with DECIEM as a Customer Experience Associate Manager. This hybrid role combines logistics management and customer service, ensuring seamless order fulfillment for B2B clients. As a Customer Experience Associate Manager, you will oversee the entire order-to-cash process, managing logistics, customer interactions, and cross-functional coordination for optimal performance.

You will ensure order accuracy, manage fill rate metrics, and work closely with teams across Sales, Logistics, and Finance. Join a rapidly growing brand known for innovation. Key Responsibilities:
Manage the full order lifecycle from receipt to delivery
Ensure accuracy in customer order processing and invoicing
Communicate proactively with B2B customers on order status
Collaborate with warehouse teams for timely shipments
Drive continuous improvement initiatives for customer satisfaction Requirements:
2+ years in supply chain or logistics management
Robust problem-solving skills and detail orientation
Excellent communication abilities with diverse teams
Ability to thrive under tight deadlines
Experience in a beauty brand is preferred Become a pivotal part of DECIEM's mission to innovate beauty solutions.

📌 Customer Experience Associate Manager Deciem Toronto (Canada)
🏢 DECIEM | THE ABNORMAL BEAUTY
📍 Canada