Join RBC as a Senior Service Now Discovery & Service Mapping Engineer, where you'll enhance IT service delivery through asset automation and dependency mapping.In this pivotal role, you will lead the design, configuration, and deployment of Service Now's Discovery and Service Mapping solutions. Your ability to troubleshoot issues and resolve data inconsistencies will improve CMDB integrity. You'll work closely with various teams to convert complex infrastructure data into insights, promoting proactive incident management.Key Responsibilities:
Design and deploy Service Now MID Server solutions
Resolve discovery and mapping issues efficiently
Collaborate with stakeholders to enhance service alignment
Create documentation and training materials
Mentor junior team members in best practicesRequirements:
Solid background in Systems Engineering or Service Now CMDB
Experience with Service Now Discovery solutions
Service Now Certified Implementation Specialist (CIS) - Discovery preferred
Certification as a Systems Administrator (CSA) is a plus
Detail-oriented with robust analytical abilitiesBring your Service Now expertise to RBC and influence IT service management significantly.#J-18808-Ljbffr

📌 Senior Discovery & Service Mapping Engineer Rbc Toronto
🏢 Anonymous
📍 Toronto