Elevate customer experience as a Customer Success Lead at Bidaya, the AI-driven solution for AEC firms. Help clients win with effective proposal management and hands-on support. Bidaya is seeking its first dedicated Customer Success Lead.

In this role, you will guide recent clients through onboarding and ensure they gain maximum value from the platform. Experienced in architecture, engineering, or construction firms, you'll leverage your insights to enhance our offerings and streamline the proposal process. Key Responsibilities:
Manage onboarding for current clients during RFP submissions
Ensure Bidaya integrates seamlessly into daily client workflows
Act as the primary support contact for customer inquiries
Gather client feedback and convey priorities to founders
Advocate for product improvements based on user experiences Requirements:
Proven track record in marketing, business development, or proposals within AEC firms
Familiarity with AI tools like ChatGPT or Claude
Solid written and verbal communication skills
Ability to build lasting relationships with clients
Willingness to shape a growing role in a startup Shape customer success and proposal excellence at Bidaya while making a tangible impact.

📌 Customer Success Lead At Bidaya Calgary
🏢 Bidaya
📍 Calgary