Elevate your career with Dal-Tile as a Customer Service Specialist in a supportive environment. Serve walk-in customers, manage inquiries, and ensure order accuracy in this energetic role. Dal-Tile, a subsidiary of Mohawk Industries, is seeking a dedicated Customer Service Representative II.

This role focuses on high-volume inbound calls while providing meticulous customer account management and order processing. Candidates should possess strong communication skills and thrive in a rapid-paced, team-driven atmosphere. Key Responsibilities:
Manage customer accounts with order entry and status inquiries
Handle a high volume of inbound calls using ACD
Process sales orders, faxes, and maintain reporting
Collaborate with internal teams to resolve order issues
Participate in special projects as required Requirements:
High School Diploma or GED equivalent
3+ years of call center or customer service experience
Preferred knowledge in customer account management
Proficiency in Word and Excel
Robust organizational and problem-solving skills Bring your customer service expertise and interpersonal skills to Dal-Tile and contribute to our exceptional service excellence.

📌 Customer Service Specialist At Dal Tile Calgary
🏢 Mohawk Industries
📍 Calgary