Bilingual French/english Customer Service Team Lead Montreal

Bilingual French/english Customer Service Team Lead Montreal

20 Oct
|
Green Shield Canada (GSC)
|
Montreal

20 Oct

Green Shield Canada (GSC)

Montreal

GreenShield is seeking a Customer Service Supervisor to lead a ~15-person team in the Montreal contact centre, driving performance, coaching, and engagement across both unionized and non-union settings. The role reports to the Manager, Contact Centre and is part of a major cultural and operational transformation.

You will coach, review performance, and ensure adherence to collective agreements while partnering with HR and leadership to optimize service levels and employee relations.
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📌 Bilingual French/english Customer Service Team Lead Montreal
🏢 Green Shield Canada (GSC)
📍 Montreal

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