Elevate customer interactions with JAN-PRO as a Customer Service Representative in Kitchener, Ontario. Play a critical role in customer satisfaction and franchise support through effective communication and problem-solving. As a Customer Service Representative, you will serve as the main contact for customers and franchise owners.

With a focus on conflict resolution and responsiveness, this role requires dedication and a proactive approach to service excellence. Candidates with at least two years of customer service experience are preferred to effectively handle calls, complaints, and requests from our valued clients. Key Responsibilities:
Conduct customer service calls for evaluations and follow-ups
Log and manage customer complaints, developing resolution plans




Process customer requests including service suspensions and changes
Handle missed cleans, establishing necessary fines
Manage cancellations and transfers, striving to retain accounts Requirements:
High school diploma; college diploma preferred
Minimum 2 years of customer service experience
Solid Microsoft Office skills, especially Excel and CRM
Excellent communication skills in English
Proven leadership and problem-solving capabilities Bring your organizational and time management skills to enhance customer experiences at JAN-PRO in Kitchener.

📌 Customer Service Representative Kitchener London
🏢 JAN-PRO of Southwestern Ontario
📍 London