Excel in customer service with OTIP Group of Companies as a Customer Service Representative. This hybrid role emphasizes problem-solving, stakeholder communication, and effective complaint resolution while maintaining high service standards. In this position, you'll engage directly with customers, address inquiries, and process insurance transactions efficiently.

A solid background in personal lines and excellent communication skills are vital. You will also help to coach peers on market guidelines and enhance overall service quality for clients. Key Responsibilities:
Directly respond to telephone and written inquiries
Resolve member and client service issues promptly
Maintain logs and documents for insurance transactions
Complete endorsement and cancellation processes seamlessly
Assist team members with guidance on market availability Requirements:
AIC license required (level one)
Three years' experience in property and automobile insurance
Excellent problem-solving and communication skills
Intermediate proficiency in Microsoft Office Suite
Ability to communicate in French is an asset Bring your communication excellence and problem-solving abilities to elevate OTIP's service standards.

📌 Customer Service Representative Hybrid Role Thorsby
🏢 OTIP Group of Companies (OTIP, Orbit, Curo)
📍 Thorsby