Elevate customer satisfaction as a Customer Onboarding Specialist focusing on billing processes. Join our dedicated team to guide recent clients through a seamless onboarding setup. This role involves executing essential onboarding tasks, including managing customer agreements and deposits.
You will facilitate communication between developers and internal teams to ensure a smooth setup process for recent customers. Your focus on resolving inquiries and issues will help maintain our commitment to exceptional service. Key Responsibilities:
Execute onboarding tasks for recent customers
Communicate with developers for necessary setup information
Collaborate with internal departments for seamless onboarding
Resolve customer inquiries both verbally and in writing
Document customer service activities clearly Requirements:
Minimum two years’ experience with a utility provider
Two years’ customer service experience
Proficiency in MS Office suite
Self-motivated and organized
Ability to manage multiple tasks effectively Bring your problem-solving skills and communication expertise to ensure a top-tier onboarding experience.