Elevate customer experiences with Article as a Customer Research & Insights Specialist in Vancouver. You'll translate customer feedback into actionable strategies while driving business performance through data insights. In this full time, fixed-term role, you will join the Marketing team to enhance Article's Voice of Customer (VoC) initiative.

Your primary focus will be on synthesizing customer feedback from various touchpoints, such as product reviews and customer care interactions, into valuable business intelligence. Collaborating with leaders across multiple departments, your insights will directly impact operational improvements and product development. Key Responsibilities:
Partner with department heads to inform business strategies
Manage and analyze Article's VoC datasets




Refine text tagging and sentiment analysis rules
Provide impactful executive recommendations from customer data
Create compelling narratives connecting customer sentiment to business impact Requirements:
Robust business acumen and analytical skills
Proven experience in customer research or insights
Skilled in data storytelling and visual presentation
Organized self-starter thriving on strategic projects
Proficient in Google Suite and data visualization tools Connect customer feedback with business strategy to enhance performance and shape Article's future.

📌 Customer Insights Specialist At Article Vancouver
🏢 Article
📍 Vancouver