Elevate your career as an AWS Support Lead with Adastra in the Greater Toronto Area. This hybrid position blends hands-on AWS operations with essential team coordination and incident management.In this permanent, full time role within the Global Managed Services team, you will leverage your cloud expertise to manage customer settings effectively. Your responsibilities will include resolving production incidents, overseeing AWS infrastructure, and ensuring timely updates for customers. You'll also implement changes and collaborate with specialists for advanced issues while maintaining clear documentation.Key Responsibilities:
Coordinate incident triage and service requests across the team
Troubleshoot AWS production issues using logs and metrics




Support approved production changes and environment promotions
Operate AWS environments and support IAM components
Collaborate on monitoring and incident management integrationsRequirements:
Minimum 4 years in cloud operations or technical support
Hands-on AWS experience with IAM, EC2, S3, and CloudWatch
Proficient in networking fundamentals
SQL skills and scripting knowledge required
Robust communication skills for technical explanationsDrive operational excellence and ensure dependable support for Adastra's clients in this AWS-focused role.#J-18808-Ljbffr

📌 Aws Support Lead Hybrid Role Markham (Canada)
🏢 Adastra
📍 Canada