Fitch Learning seeks a Client Service Operations Coordinator based in Toronto to enhance service delivery and streamline operational processes. Collaborate with experts and elevate client support through effective administration. This role focuses on operations coordination in client service administration, exam management, and process support at Fitch Learning.

You'll manage escalations, oversee application processes, and ensure service reliability while identifying opportunities for automation. The ideal candidate will thrive in a hybrid setting, working three days in-office and two days remotely. Key Responsibilities:
Manage escalations from candidates regarding courses and exams
Process and track designation applications and renewals
Coordinate exam operations with vendors




Maintain documentation for escalations and operational activities
Identify process gaps and opportunities for automation Requirements:
Experience in operations and client service administration
Comfortable managing escalated complaints
Solid systems skills with platforms like Salesforce and Microsoft Office
Bilingual in French and English for effective communication
Understanding of regulatory settings in licensure exams Bring your expertise in operations and client service to contribute meaningfully at Fitch Learning in Toronto.

📌 Client Service Operations Coordinator In Toronto
🏢 Fitch Ratings
📍 Toronto