Elevate pharmacy operations at TELUS Health as a Bilingual Business Analyst II. Leverage your expertise in pharmacy management to provide exceptional support across Canada.As a Business Analyst II on the Pharmacy Customer Support team, you will facilitate effective client interactions while resolving complex operational inquiries. Your bilingual proficiency in French and English will be crucial as you troubleshoot and document technical issues within the Kroll Pharmacy Management System, ensuring compliance with SLAs and delivering high-quality solutions.Key Responsibilities:
Investigate daily pharmacy operational inquiries and deliver solutions
Troubleshoot software and connectivity issues, documenting incidents
Collaborate with stakeholders for effective issue resolution




Provide bilingual support for Kroll configurations and pricing
Stay updated on product enhancements and legislative changesRequirements:
1–3 years of experience in a pharmacy setting
Fully bilingual in French and English for client interactions
Robust familiarity with Pharmacy Management Systems
Excellent problem-solving and communication skills
Resilience and adaptability in a agile environmentSupport pharmacy clients by enhancing their systems with your bilingual expertise at TELUS Health.#J-18808-Ljbffr

📌 Bilingual Business Analyst At Telus Health Calgary
🏢 Intello Technologies
📍 Calgary