Elevate incident response with DXC as a Major Incident Management Senior Analyst in Quebec. Lead resolution efforts and optimize key processes for responsible IT disruptions.
As a Senior Analyst at DXC, you will manage Major Incident processes, working closely with global teams around the clock. Your role focuses on leading service restoration activities, engaging technical teams and third-party providers to minimize disruptions in service. With a commitment to continuous improvement, you will help refine protocols that reduce incident frequency and severity effectively.
Key Responsibilities:
• Acknowledge escalated incident tickets promptly
• Gather critical information from users to assess impact




• Coordinate major incident bridge calls with stakeholders
• Provide timely updates to Global Command Center leadership
• Document incident actions in ITSM systems and group chats
Requirements:
• Minimum five years in major incident management
• Familiarity with ITIL processes and ITSM tools
• Robust problem-solving and communication skills
• Experience in large, complex IT settings
• Proven ability to manage under pressure
Make an impact in IT service management while optimizing incident processes at DXC in Quebec.
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📌 Major Incident Management Senior Analyst Quebec Quebec City
🏢 DXC Technology
📍 Quebec City