Lead the Box Office and Call Centre at TIFF while providing excellent customer service. Manage staff, handle ticketing processes, and support shift operations every day. As the Box Office & Call Centre Supervisor, you will ensure a high level of service in a vibrant film workplace.

This role requires supervising staff, processing sales accurately, and troubleshooting technical issues in both the Box Office and Call Centre. Engage with a diverse public while providing information about TIFF's offerings and maintaining a friendly atmosphere. Key Responsibilities:
Provide friendly customer service via phone, email, and in person
Handle large volume sales transactions with accuracy
Operate ticketing systems and ensure data correctness
Supervise Ticket Agents to meet performance goals
Document and report customer and staff feedback Requirements:
Customer service experience via multiple channels
Familiarity with ticketing systems; Archtics preferred
Previous cash handling experience required
Strong communication skills; multilingual is an asset
Able to work versatile schedule, including weekends Bring your supervisory skills and customer service expertise to TIFF as a Box Office Supervisor.

📌 Box Office Supervisor At Tiff Toronto
🏢 TORONTO INTERNATIONAL FILM FESTIVAL
📍 Toronto