Elevate client interactions as a Bilingual Client Service Representative with Scotiabank in Ottawa, Ontario. This role requires fluency in both official languages to provide exceptional support via phone, email, and chat. As part of the Virtual Channels team, you will engage in purposeful client service while adhering to industry regulations.

You’ll be responsible for troubleshooting, cross-selling MD Financial Management products, and ensuring compliance with security protocols. Your expertise will help create a significant impact on client retention and team success. Key Responsibilities:
Respond to client inquiries across various channels
Provide advanced troubleshooting and technical support
Champion a customer-focused relationship culture




Maintain detailed knowledge of financial products and services
Monitor outstanding inquiries and ensure timely resolution Requirements:
University degree in business or commerce
Experience in a contact center within financial services
Completion of the Canadian Securities Course is an asset
Fluency in English and French with excellent communication
Ability to manage competing priorities in a rapid-paced setting Leverage your bilingual skills and financial knowledge to enhance client experiences at Scotiabank.

📌 Bilingual Client Service Representative At Scotiabank Ottawa
🏢 MD Financial Management | Gestion financière MD
📍 Ottawa