Elevate your tech support career as a Bilingual French Support Analyst in Montreal, QC. This hybrid role focuses on delivering Level 1 technical support and addressing user requests efficiently. We are looking for a full time Bilingual French Support Analyst to be the key contact for user technical inquiries.
Your role will emphasize communication, incident handling, case management, and escalation processes to guarantee prompt resolutions within service standards. Key Responsibilities:
Provide Level 1 support for IT services
Manage user requests and incidents effectively
Communicate solutions clearly to users
Escalate unresolved cases as necessary
Ensure adherence to defined service levels Requirements:
Bilingual in French and English
Strong communication and incident handling skills
Experience in technical support settings
Ability to manage cases efficiently
Full time availability for hybrid work Become an essential part of our team, utilizing your bilingual skills and support expertise to assist users promptly.
📌 Bilingual French Support Analyst Montreal Mount Royal
🏢 Rozgoo
📍 Mount Royal
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