Deliver exceptional support as a Deskside Support Technician with Compugen in downtown Toronto. This role focuses on providing VIP support, technical expertise, and coordination for onsite service tasks.
Compugen is seeking a skilled Deskside Support Technician to enhance user experiences with their top-tier assistance. You will serve executives and VIP users by resolving technical incidents, troubleshooting devices, and coordinating with service desk staff. Your position will also involve onboarding and offboarding users while maintaining high standards for service delivery.
Key Responsibilities:
• Provide white glove support for executives and VIP users
• Troubleshoot hardware, software, and connectivity issues




• Coordinate resolution of escalated technical incidents
• Support onboarding and offboarding of users
• Maintain documentation and ticket handling in ServiceNow
Requirements:
• Technical diploma or degree in Computer Science
• Minimum 5 years of customer service experience
• 3 years of deskside support experience
• A+ certification preferred; ITIL certification a plus
• Solid Windows OS troubleshooting skills
Elevate your technical support skills in a energetic workplace with Compugen's dedicated team in Toronto.
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📌 Onsite Deskside Support Technician Toronto
🏢 Compugen
📍 Toronto