Enhance customer loyalty as a Customer Retention Advocate at Jobber. Focus on solving issues for customers at risk of cancellation through personalized solutions.This role involves understanding customer challenges and engaging them through targeted conversations. You will leverage your robust communication skills to build rapport and propose tailored solutions that advantage their business. The ability to handle pressure with resilience and adapt in a growth workplace is crucial.Key Responsibilities:
Conduct meaningful retention-focused conversations with customers
Identify risk signals and proactively reach out to clients
Lead value sessions to improve subscription utilization
Use diagnostic skills to explore and resolve churn causes
Collaborate on strategies to reduce churn and enhance customer experienceRequirements:
Experience in customer-facing roles with proven results
Ability to influence and communicate effectively
Robust problem-solving and critical thinking abilities
Capacity to thrive in a dynamic and evolving work setting
Tech-savvy with modern software toolsBecome an advocate for customer success and retention at Jobber.#J-18808-Ljbffr