Enhance your technical career with Ericsson in Ottawa, Ontario as a Support Professional. This role involves troubleshooting complex cloud and infrastructure issues for North American clients.Ericsson is actively seeking a Support Professional to join its Ottawa team. You will leverage your expertise in Linux, OpenStack, and cloud solutions to diagnose customer-reported issues effectively. This role entails mentoring recent team members and contributing to a cooperative work environment focused on innovative problem-solving.Key Responsibilities:
Diagnose and troubleshoot customer cloud and infrastructure issues
Maintain Ericsson Cloud products on Linux and OpenStack
Manage workloads using Docker and Kubernetes, including OpenShift




Operate data center network infrastructure and load balancers
Automate operations using Bash, Python, and Ansible scriptsRequirements:
Bachelor’s degree in Engineering or related field
8+ years in support services and operations
10+ years of cloud technology expertise
Robust background in networking and monitoring tools
Excellent communication and mentoring abilitiesBring your problem-solving skills and cloud expertise to Ericsson’s dynamic team in Ottawa.#J-18808-Ljbffr

📌 Support Professional At Ericsson Ottawa
🏢 Ericsson
📍 Ottawa