Drive operational excellence as an Advanced Mortgage Loyalty Support Specialist at Manulife. This hybrid role involves resolving complex administrative cases while enhancing client experiences through your mortgage expertise. As part of Manulife's Mortgage Loyalty team, you will manage intricate cases from intake to resolution using your robust analytical and communication skills.

Your responsibilities include coordinating with various partners, assessing risks, and identifying process improvements while ensuring compliance with established policies. Your valuable insights will help elevate service levels and client satisfaction in a vibrant work workplace. Key Responsibilities:
Handle escalated administrative cases from start to finish




Investigate discrepancies and system issues thoroughly
Document actions and escalate significant concerns
Conduct quality reviews and provide feedback
Offer guidance and training resources to peers Requirements:
College diploma or equivalent experience
Experience in mortgage or financial services operations
Bilingual in English and French
Solid problem-solving and communication skills
Ability to prioritize under pressure Utilize your mortgage expertise and drive continuous improvement that enhances client satisfaction at Manulife.

📌 Advanced Mortgage Loyalty Support Specialist Halifax Regional Municipality
🏢 Manulife
📍 Halifax Regional Municipality