Drive strategic enhancements within Community Services as a Service Improvement Specialist. Collaborate across departments to analyze and improve service delivery for a thriving community.

This full time role based at City Hall requires a motivated individual with a knack for resolving complex issues. You will lead service reviews, strategic initiatives, and organizational assessments. Your goal is to transform insights into actionable recommendations that benefit residents.

Key Responsibilities:
Lead complex service improvement projects from conception to completion
Conduct service reviews and organizational assessments
Analyze data and prepare high-quality reports for decision-making
Facilitate discussions among diverse stakeholders to build consensus
Apply Lean principles for continuous improvement initiatives

Requirements:
3-year degree in Business Administration or a related field
Minimum 4 years of experience in project management or strategic planning
Lean Yellow Belt certification preferred
Solid analytical and communication skills
Ability to work in evolving settings

Enhance service delivery and contribute to impactful community initiatives in this pivotal role.
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📌 Community Services Improvement Specialist Kitchener
🏢 City of Kitchener
📍 Kitchener