Elevate your career as a Remote Scaled Account Manager with DoiT, serving cloud-driven businesses across North America. Focus on managing portfolios of SMB and mid-market accounts while enhancing strategic cloud engagement.
At DoiT, you'll be an integral part of our Account Management team, focusing on retaining and expanding customer relationships. Your role involves leveraging data to prioritize accounts, driving retention efforts, and collaborating with various teams to support customer success in their cloud strategies. You will play a vital role in ensuring that customers achieve their desired outcomes through our technology solutions.
Key Responsibilities:
Manage a portfolio of SMB and mid-market accounts
Utilize Salesforce for tracking customer details and opportunities
Drive retention through proactive engagement and risk assessment
Identify and qualify expansion prospects for DoiT products
Collaborate with internal teams on commercial plans
Requirements:
2+ years in Account Management or Customer Success roles
3+ years in a technology company
Solid technical engagement skills with teams
Detail-oriented with excellent operational skills
Willingness to continuously expand skill sets
Make a meaningful impact on customer success and cloud strategy at DoiT.
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