Drive application stability and support web/desktop solutions at Nelnet in Canada. This hybrid role offers a chance to resolve incidents and enhance service through technical troubleshooting.

The Application Support Analyst position at Nelnet focuses on providing comprehensive production support for .NET and C# applications. Candidates should have a solid background in application troubleshooting, incident resolution, and operational excellence.

In this role, you will collaborate with stakeholders to improve application performance and resolve critical issues effectively.

Key Responsibilities:
Provide production support during business hours and on-call duties
Investigate and diagnose application incidents with business users
Manage incidents, requests,



and changes in line with ITIL practices
Perform data validation using SQL and related tools
Troubleshoot Control-M job failures and log issues

Requirements:
3+ years in Application or Production Support roles
Hands-on experience with ITIL Service Operations
Minimum 2 years supporting .NET and C# applications
Proficiency in SQL and troubleshooting settings
Must meet Canadian residency and reliability clearance

Contribute your skills in application troubleshooting and improvement initiatives to ensure operational success at Nelnet.
J-18808-Ljbffr

📌 Application Support Analyst At Nelnet Mississauga
🏢 Nelnet
📍 Mississauga