Join Xsolla as a Technical Service Operations Lead, driving incident management and operational excellence in a energetic environment. Bring your expertise in ITIL and observability to enhance platform reliability. The Technical Service Operations Lead (TSO Lead) position focuses on incident command and cross-functional collaboration within our Global Technical Operations (GTO) team. Candidates should possess robust analytical and communication skills, with a background in technical operations. You will drive continuous improvement through post-incident reviews and track production issue trends. Key Responsibilities:
Serve as Incident Commander during major incidents
Own incident communications to stakeholders
Lead blameless Post-Incident Reviews




Analyze incident trends and create Problem tickets
Enforce incident management framework and standards

Requirements:
6+ years in incident management or technical operations
Robust ITIL foundation and observability stack experience
Excellent verbal and written communication skills
Experience with incident tooling like Datadog and JIRA
Competence in SLA/SLO-driven operations

Bring your skills in incident management and communication to help Xsolla enhance reliability in gaming commerce solutions. #J-18808-Ljbffr

📌 Technical Service Operations Lead At Xsolla Montreal
🏢 Xsolla
📍 Montreal