Elevate customer satisfaction with OPENLANE as a Remote Technical Customer Service Agent. Utilize your background in technical support to resolve issues and enhance customer experiences. OPENLANE seeks a Technical Customer Service Agent for a maternity leave position ending in March 2028. Ideal candidates will have over three years of experience in customer service or technical support. You’ll use your solid communication skills and technical proficiency to navigate multiple platforms and provide stellar customer support. Key Responsibilities:
Handle inbound customer inquiries promptly and accurately
Initiate outbound calls to address customer concerns
Collaborate across channels including chat and phone calls
Assist customers with technical troubleshooting of applications
Utilize GDC Salesforce to track interactions and manage cases
Requirements:
3+ years in customer service or technical support
Bachelor’s degree in business or related field
Proficiency in technical issue resolution
Solid time management and organizational skills
Excellent oral and written communication abilities
Bring your technical expertise and customer-centric approach to enrich OPENLANE's global customer services. #J-18808-Ljbffr