Make a difference in client experiences as a Bilingual Customer Care Representative at Element in Canada. Provide exceptional support in both French and English while resolving fleet inquiries. As a valued team member at Element Fleet Management, you will assist clients and drivers across various fleet services. This remote role requires responding to inquiries through phone, chat, and email in a explicit and empathetic manner. Your ability to listen and accurately resolve issues is essential to creating positive client experiences. Key Responsibilities:
Resolve inquiries via phone, chat, and email in both languages
Address first-level web support and service requests
Clarify customer needs and offer suitable solutions




Aim for first-contact resolution to enhance user experience
Collaborate with colleagues and meet service targets

Requirements:
Bilingual in French and English, with robust communication skills
Previous customer service experience is preferred
High school diploma or equivalent
Proficient in Microsoft Office applications
Excellent problem-solving and time management abilities

Bring your bilingual expertise to enhance client care at Element Fleet Management in a supportive remote setting. #J-18808-Ljbffr

📌 Bilingual Customer Care Representative Remote Montreal
🏢 CEI Fleet Collision and Safety
📍 Montreal