Lead the Client Onboarding and Service team at CIBC in Vancouver. Drive seamless onboarding experiences and manage client relationships within a hybrid work model.

As the Director, Client Onboarding & Service, you will report to the Senior Director and manage a dedicated team. Your focus will be on delivering skilled services, maximizing cash management revenue, and nurturing client relationships. The role emphasizes operational excellence, ensuring the team executes effective onboarding processes while addressing client needs actively.

Key Responsibilities:
Direct onboarding and servicing for CIBC Banking clients
Manage team performance and client escalations
Collaborate with Cash Management Sales team for proposals
Maintain communication with stakeholders on operational risks
Oversee project management for client onboarding

Requirements:
Minimum 5 years in leadership and relationship management
Experience with commercial clients in Cash Management
Solid Microsoft Office proficiency
Degree in Business, Finance, or related field
Proven track record in risk management and operational excellence

Enhance client experience through dedicated onboarding and service strategies at CIBC.
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📌 Responsable De Service De Gestion H/f Vancouver
🏢 CIBC
📍 Vancouver