Drive strategic client success as a Senior Technical Account Manager at Affirm, focusing on operational health and technical solutions for merchant integrations in a remote role. The Senior Technical Account Manager (L6) at Affirm will manage the operational aspects of technical accounts across the strategic alliance portfolio. This position demands expertise in alerting, monitoring, troubleshooting, and performing root-cause analysis to ensure seamless integrations. As a part of the Engineering team, you will collaborate with multiple departments to translate technical inquiries into actionable solutions while guiding less-experienced TAMs toward skilled growth. Key Responsibilities:
Manage operational health for strategic alliances
Monitor and troubleshoot integrations proactively




Conduct in-depth analyses of technical issues
Drive custom launch initiatives with stakeholders
Lead technical projects and define project roadmaps

Requirements:
Minimum six years in a technical account role
Expertise in RESTful APIs and webhooks
Solid project management and communication skills
Ability to read and write production-level code
Proficiency in troubleshooting and diagnostics

Showcase your skills in technical account management and elevate merchant integrations with Affirm's supportive team. #J-18808-Ljbffr

📌 Senior Technical Account Manager Affirm Ottawa
🏢 Affirm
📍 Ottawa