Drive customer success with DMI as a Bilingual Customer Success Manager, fluent in French/Canadian. Manage enterprise accounts remotely, ensuring client satisfaction and retention. DMI is seeking a Bilingual Customer Success Manager to oversee a tiered portfolio of enterprise accounts. With over 5 years in customer success, you will be responsible for account health management, renewal ownership, and expansion strategies. You will interact with executive stakeholders to maintain relationships and drive measurable results. Key Responsibilities:
Own and manage a portfolio of enterprise accounts
Run monthly account health assessments and escalation plans
Lead structured Quarterly Business Reviews for clients




Ensure seamless renewal processes and risk mitigation
Channel customer feedback into product and service improvements

Requirements:
Fluent in French/Canadian and English
5+ years in customer success or account management
Experience in managed services or IT sectors
Proven record of enterprise account renewals with measurable results
Ability to engage executive stakeholders in strategic discussions

Excel in maintaining account relations and driving expansion at DMI, enhancing client value continuously. #J-18808-Ljbffr

📌 Bilingual Customer Success Manager Remote Montreal (Canada)
🏢 DMI
📍 Canada