Shape the future of community support as a Delivery Excellence Manager at Airbnb, leading a team remotely in Canada East. Drive operations, enhance guest experiences, and implement structured workflows in this new role. As a Delivery Excellence Manager, you will mentor a diverse team of Team Specialists located across Canada and EMEA. Your expertise will ensure effective management of customer service operations, project initiatives, and data insights. Robust people management, AI tool fluency, and change management skills are essential as you transition the team to a more formalized regional structure. Key Responsibilities:
Manage and develop a high-performing team of specialists
Oversee daily operations and scheduling for expert consults




Drive performance insights to enhance team effectiveness
Identify and implement process improvements and efficiencies
Coach team members on structured project management

Requirements:
8+ years in customer service operations management
Proven experience in change management
Solid background in hospitality and premium support
BA/BS degree required; MBA preferred
Effective communication skills for various stakeholders

Lead a talented team to elevate service excellence across Airbnb’s global community. #J-18808-Ljbffr

📌 Remote Delivery Excellence Manager At Airbnb Ottawa
🏢 Airbnb
📍 Ottawa