Join AssetWatch as a Customer Support Specialist, where you'll enhance customer interactions and handle technical inquiries remotely. Deliver unparalleled support through effective communication and problem-solving. In this role, you'll utilize your technical support experience, collaborating with various stakeholders to solve hardware and network issues. Your focus will be on managing incoming requests via phone, software, and email, ensuring timely solutions for customers. Building robust, trusting relationships with both customers and internal teams is essential for success. Key Responsibilities:
Manage incoming support requests through multiple channels
Collaborate with stakeholders on challenging cases




Communicate effectively across departments to enhance customer experience
Proactively address potential issues before they escalate
Utilize software tools for accurate problem diagnosis

Requirements:
2+ years of technical support experience
2+ years of customer service interaction
Bilingual in English and Spanish
Familiarity with CRM platforms, especially Salesforce
Experience with high-volume support ticketing systems

Make a meaningful impact at AssetWatch by providing top-notch customer support and building lasting relationships. #J-18808-Ljbffr

📌 Customer Support Specialist At Assetwatch Montreal
🏢 AssetWatch
📍 Montreal