Join Manulife as a Mortgage Loyalty Support Specialist, providing advanced administrative support in a hybrid role. Utilize your mortgage process knowledge to resolve complex client issues efficiently. In this critical position, you will manage escalated administrative cases from intake to resolution while collaborating with various partners. Your expertise will help investigate file discrepancies and apply established policies to ensure optimal client satisfaction. You will contribute significantly to quality improvement and knowledge transfer initiatives. Key Responsibilities:
Manage complex, escalated cases from intake to resolution
Investigate discrepancies and system issues across processes
Document actions taken and escalate as necessary




Conduct quality reviews and identify process gaps
Serve as a subject-matter expert in mortgage processes

Requirements:
College diploma or equivalent relevant experience
Experience in mortgage or financial services operations
Robust communication and problem-solving skills
Fully bilingual in French and English
Ability to prioritize and influence partners effectively

Leverage your mortgage expertise to enhance operational performance and support client needs at Manulife. #J-18808-Ljbffr

📌 Mortgage Loyalty Support Specialist Montreal
🏢 Manulife
📍 Montreal