Become part of V2 Cloud's mission as a Remote Tech Support Specialist. Bring your technical troubleshooting skills to empower users with our seamless virtual desktop solutions. V2 Cloud is seeking a dedicated Tech Support Specialist with 2–3 years of experience in a technical support or helpdesk role. Your primary responsibilities will include troubleshooting technical issues, guiding customers through resolutions, and providing excellent support. You'll work in a fully remote setting, utilizing tools like AI for efficiency and collaborating closely with different teams. Key Responsibilities:
Troubleshoot and resolve technical issues for users
Deliver prompt and friendly support to customers
Escalate complex issues to appropriate internal teams




Maintain in-depth knowledge of V2 Cloud products
Assist in refining self-help documentation and Knowledge Base resources

Requirements:
2–3 years in a technical support or helpdesk role
Proficient with AI tools such as ChatGPT
Familiarity with Slack, Notion, and Google Workspace
Hands-on experience with helpdesk platforms like Zendesk
Excellent command of English for transparent communication

Use your technical expertise to enhance user experiences and support V2 Cloud's mission. #J-18808-Ljbffr

📌 Remote Tech Support Specialist Atcloud Montreal
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📍 Montreal