Elevate your technical support career with Freshly Commerce as a remote Technical Support Specialist. Engage with brands like Sennheiser and YAMAHA while troubleshooting technical issues and providing support to over 20,000 global businesses. As a valued team member, you'll enjoy significant ownership of your tasks and report directly to the founders at Freshly Commerce. This role is ideal for someone with a strong background in customer-facing positions, familiar with technical issues like HTML, CSS, and REST APIs. You'll sharpen your problem-solving skills while directly impacting merchants' experiences, growing within our supportive culture that embraces resourcefulness, ownership, and effective communication. Key Responsibilities:
Provide technical support via email and video recordings
Troubleshoot and resolve merchant issues effectively




Document learnings and share solutions with the team
Identify patterns and feedback for product improvement
Prioritize effectively while managing multiple requests

Requirements:
Previous experience in technical support at a SaaS company
Familiarity with HelpScout or ticketing systems
Knowledge of front-end development and debugging tools
Experience reading API documentation for troubleshooting
Robust written communication skills for client interactions

Become a key player in enhancing merchant experiences while developing your career in a agile, fully remote setting. #J-18808-Ljbffr

📌 Technical Support Specialist At Freshly Commerce Montreal
🏢 Jobspage
📍 Montreal