Shape the future of FinTech with Affirm as a Senior Technical Account Manager, working remotely from Canada. Drive technical initiatives and manage operations for strategic alliances to ensure seamless integrations. In this senior-level position, you will lead technical account management within Affirm’s strategic alliance portfolio. Responsibilities include monitoring, troubleshooting, and ensuring robust operational health for merchants. This role demands expertise in API integrations and effective collaboration with Product, Engineering, and Customer Success teams to enhance account value. Key Responsibilities:
Own technical account management and operational health
Deliver against SLAs and proactively mitigate risks
Conduct root-cause analysis and implement solutions




Drive cross-team collaboration for integration initiatives
Mentor junior team members to build team capacity

Requirements:
6+ years in Technical Account Management or related field
Proven experience with RESTful APIs and integration solutions
Robust technical communication skills
Effective relationship management with technical decision-makers
Demonstrated mentoring and leadership abilities

Elevate merchant technical strategies and account ownership while thriving in Affirm's work from home culture. #J-18808-Ljbffr

📌 Senior Technical Account Manager At Affirm Montreal
🏢 Affirm
📍 Montreal