Elevate customer engagement as a Community and Customer Feedback Operations Specialist at NearSource, a leading software consulting firm. This remote role emphasizes community management and actionable customer insights to impact product strategies. NearSource seeks a skilled skilled to enhance customer engagement and manage feedback operations for a Fortune 500 client. This position requires at least four years of experience in roles such as community management or customer success. You’ll work cross-functionally to capture customer insights and guide user experience strategies based on real feedback. Key Responsibilities:
Manage the Ideas Forum to facilitate customer input
Ensure productive triaging of customer feedback submissions
Engage customers to collect necessary feedback details




Oversee the Customer Council program and meetings
Synthesize feedback into actionable product recommendations

Requirements:
4+ years in customer success or community management
Excellent communication and stakeholder management skills
Experience with CRM platforms for customer engagement
Solid analytical and problem-solving capabilities
Attention to detail in managing feedback processes

Become a pivotal link between customers and product teams at NearSource, driving impactful changes through customer insights. #J-18808-Ljbffr

📌 Remote Community Feedback Specialist At Nearsource Ottawa
🏢 NEARSOURCE TECHNOLOGIES
📍 Ottawa