Elevate your career as a Real Time Analyst with Teleperformance in Midtown Toronto. This full time, on-site role focuses on managing performance metrics and ensuring optimal service levels.At Teleperformance, you’ll take the lead on real-time operations, making critical adjustments and collaborating with supervisors to maintain service excellence. You will be responsible for monitoring service levels, occupancy, and schedule adherence, while also documenting real-time activities and reporting to clients.



This is your chance to be part of a top-rated global team driving customer experience management.Key Responsibilities:- Manage real-time floor activities and escalations- Monitor adherence to required processes including breaks and shifts- Ensure analyst availability per business needs- Conduct real-time queue monitoring and reporting- Interact regularly with clients to ensure efficiencyRequirements:- High School diploma required- Proficiency in MS Office, especially Excel- Strong analytical skills and attention to detail- Excellent communication skills, both oral and written- Ability to work autonomously with minimal supervisionBecome an integral part of a company that champions employee satisfaction and team success at Teleperformance.#J-18808-Ljbffr

📌 Intraday Real-Time Performance Analyst - $23.4 - $24.4 An Hour (Winnipeg)
🏢 Teleperformance
📍 Winnipeg