Elevate your career with Cayenta as a Remote Director of Support Services, leading a customer-focused team. Drive operational excellence and enhance the customer experience across North America. In this vital role, you will lead the Support Services team while promoting effectiveness and customer satisfaction. You'll manage escalations and collaborate with diverse teams, contributing to strategic initiatives alongside the Vice President. This position requires effective use of AI tools and technologies to enhance workflows and solve challenges efficiently. Key Responsibilities:
Direct the Support team for proprietary software solutions
Coach and evaluate Support Analysts and Team Leads
Identify operational improvements and enhance customer value




Manage customer escalations for timely resolution
Validate operational processes for scalable growth

Requirements:
Bachelor’s Degree required
5+ years of management experience in customer support
Proven experience leading multi-level support organizations
Robust communication and problem-solving skills
Familiarity with AI tools and process optimization

Shape the future of customer support by joining Cayenta and applying your leadership and technology skills. #J-18808-Ljbffr

📌 Remote Director Of Support Services At Cayenta Montreal
🏢 Canadian Inclusion
📍 Montreal