Status: This is a full-time, 12-month contract with the possibility of extension

Schedule: Monday- Friday, evening hours required.

Location: Primary Care Network Wellness Centre at#4000, 1800 194 Avenue SE; Calgary, AB

Reports to: Program Manager

PositionSummary

The Medical Office Assistant (MOA) is the first point of contact for patients and is responsible for greeting and assisting them, booking appointments, managing incoming calls and multidisciplinary team schedules. This position is key to smooth and efficient clinic operations and supports this by relaying information related to patient appointments, referrals, follow up tasks and data entry.

This position is ideal for someone who thrives in a dynamic environment and enjoys working with diverse teams. The MOAs play a vital role not only in supporting a busy family physician clinic but also in assisting with the broad range of programs offered to patients through SCPCN.

WhatDoes the Role Do?

• General administrative and clerical duties, including reception, operating a multiline phone system, and appointment booking/follow-up


• Navigate patient phone calls and validate patient information


• Process referrals and schedule appointments for patients


• Distribute paperwork/screening tools to patients at time of appointment


• Prepare private medical billing to patients and third party


• Receive and distribute incoming correspondence (mail, email, faxes and other)


• Complete office tasks such as copying, data entry, couriers and mail


• Function as a preceptor and mentor for practicum placement students provided through learning institutions


• Assist in the clinic with patient care within the MOA scope of practice


• Perform additional duties as required

WhoShould Apply?

• High School Diploma






• Medical Office Assistant or Administration certification is required


• Previous experience in a medical office setting within the last five years is preferred


• 2+ years previous MOA experience preferred


• Working knowledge of medical terminology


• Previous experience with medical billing and electronic medical records preferred


• Proficiency with CHR EMR preferred

WhatWill Help You Succeed?

Knowledge and experience with basic computer skills and Microsoft Office, with strong data entry skills, consistently delivering quality work with accuracy

Strong interpersonal and verbal and written communication skills

Patient focused orientation and commitment to providing quality services

Strong multi-tasking, time management, and organizational skills with the ability to prioritize workload to meet demands of a fast paced, dynamic clinic environment

Team-oriented with demonstrated ability to develop productive working relationships and partnerships with key internal and external stakeholders and balance diverse and occasionally conflicting stakeholder interests

Robust attention to detail

Self-motivated and self-directed with a demonstrated ability to work with minimal supervision

Ability to work in a confidential capacity with a high level of professionalism and emotional intelligence (EI)

Positive, professional attitude with demonstrated ability to function effectively as a member of an interprofessional team, demonstrated reliability and dependability,



and ability to adapt, be flexible and work in an ever-evolving team workplace.

Resourcefulness in problem solving (solution focused)

WorkingConditions

• Normal office and clinic environment


• Evening hours required one day a week.


• Two supervisory references required


• Criminal backgroundand vulnerable sectorcheck required

WhyWork At SCPCN?

It takes anoutstanding team to deliver exceptional care.

Hello, we’rethe South Calgary Primary Care Network. We are change makers, innovators andcommunity builders. We are a uniquely Alberta approach to primary caredelivery. We are a group of interprofessional teams and need you to be part ofthe movement to bring innovative primary health care programs and services tothe residents of south Calgary.

Establishedin February 2006, the South Calgary Primary Care Network (SCPCN) includes theareas south of Anderson Road to the southern, western, and eastern city limits.

Employees of the SCPCN enjoy a comprehensive total compensation package that includes:

• Health, vision, and dental benefits


• Health spending/wellness account


• Generous vacation, sick and flex days


• Free parking available at site

The SCPCN culture is defined by 5 core values: Innovation,accountability, integrity, collaboration and wellness. They provide afoundation on which we perform work and conduct ourselves. Our mission is tobuild healthier communities in south Calgary through the evolution andtransformation of primary care in collaboration with our wellness partners.

Are youready to join us lead optimal personal and community wellness nowand into the future?

We thank all candidates for applying, however only short-listed candidates will becontacted for an interview.