Enhance your customer service skills in a hybrid role at TEKsystems in Halifax, NS. Support members with group insurance inquiries while delivering exceptional service experience.

As a Customer Service Qualified, you will engage with members and plan sponsors to address their questions about group insurance perks. This position suits individuals with over a year of experience in call centers or customer support, focusing on efficient problem-solving and transparent communication. With responsibilities including managing high call volumes and troubleshooting account issues, you will ensure a seamless service experience.

Key Responsibilities:



• Handle 50 inbound calls per day • Respond to inquiries about claims and eligibility • Investigate claim decisions and explain thoroughly • Troubleshoot account and system issues efficiently • Provide accurate information via phone and email

Requirements: • 1+ years of customer service experience • Strong verbal and written communication skills • Proven ability to manage high-volume inquiries • Attention to detail in quality and compliance • Familiarity with insurance or benefits information

Utilize your customer service expertise and problem-solving skills at TEKsystems, providing exceptional support in Halifax.

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📌 Hybrid Customer Service Role In Halifax Halifax Regional Municipality
🏢 TEKsystems
📍 Halifax Regional Municipality