About Us

Haidilao is a globally recognized restaurant brand known for exceptional service and quality. We are expanding our Malatang concept in a quick-paced food court environment, bringing the same high standards into a quick-service format.

We are looking for friendly, reliable, and efficient team members to join our front counter team.

Responsibilities
Greet customers and take orders at the counter
Explain menu items and assist customers with their choices
Handle payments (cash, debit, credit)
Process take-out and delivery orders (Uber Eats, DoorDash, etc.)
Ensure order accuracy and coordinate smoothly with the kitchen
Prepare straightforward beverages (e.g., soft drinks, specialty drinks, etc.)
Assist kitchen with basic food preparation (cutting, portioning, organizing ingredients)
Support kitchen cleaning and maintain overall cleanliness and hygiene
Keep front counter and work areas clean, organized, and productive
Provide friendly and effective customer service

Requirements :
Previous cashier or customer service experience preferred
English and Mandarin communication required




Cantonese are assets
Friendly, patient, and valuable communication skills
Able to work efficiently in a fast-paced environment
Responsible, detail-oriented, and team-oriented
Flexible availability (evenings and weekends preferred)

What We Offer
All tips are shared with staff — transparent and fair distribution
Monthly bonus for outstanding performance
Staff meals and employee discounts
Secure hours in a busy, high-traffic location
Training provided — easy to learn and get started
Supportive and team-oriented work workplace
Opportunity to grow within the Haidilao brand

Job Types : Full-time, Part time, Permanent, Casual

Pay: $17.85-$21.98 per hour

Expected hours: No more than 40.0 per week

Benefits :
Discounted or free food
Store discount

Experience :
Customer service: 1 year (preferred)

Language :
Mandarin (required)
English (required)
Cantonese (preferred)

Work Location: In person

📌 Cashier / Front Counter Staff Haidilao Malatang Burnaby (Canada)
🏢 Hai Di Lao Canada Restaurants Group
📍 Canada