About Us

We are the world's only supplemental benefits company operating under a fully unionized model. For more than 60 years, we have partnered with over 40,000 unions and associations across North America, providing trusted supplemental and permanent benefit programs to the hardworking families who strengthen our communities.

Our mission is simple: to protect, educate, and support members with dependable benefits designed to serve them throughout their lives. Every program we offer is focused on helping working families build lasting financial security and greater peace of mind.

What You'll Do

In this role, you will support union members who have requested information about their perks. You will explain their coverage, guide them through available options, and provide clear, reliable assistance throughout the process.

Your responsibilities will include:
Communicating with union members through inbound and outbound calls
Scheduling and conducting virtual or phone appointments
Explaining perk programs clearly and professionally
Completing digital applications accurately and efficiently




Following established compliance and quality standards
Participating in ongoing training, mentorship, and leadership development

What We're Looking For
Strong communication and interpersonal skills
A positive, professional, and service-oriented approach
Excellent customer service and relationship-building abilities
Strong organizational skills and self-motivation
The ability to work independently and collaboratively
Confidence using computers, video-conferencing platforms, and other digital tools
Previous customer service or sales experience is an asset but not required
Legal eligibility to work in the United States or Canada

What We Offer
A comprehensive advantages package, including health, dental, and life insurance
Fully remote work from the comfort of your home
Flexible scheduling to support your lifestyle
Weekly pay plus additional monthly bonus opportunities
Recognition programs and company-paid travel to destinations such as the Bahamas, Cancun, and Las Vegas

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