About Us Stakora is a growing online fine jewelry brand specializing in personalized pieces that help our customers express their culture, identity, relationships, and what matters most to them. Every piece is designed and handcrafted in-house, and our customers value the quality, uniqueness, and meaning behind our work.

About the Role We’re looking for a Customer Service Lead: someone experienced, proactive, and ready to take ownership of the customer experience. This role has plenty of room to grow into expanded responsibilities.

What You’ll Do
Spot patterns in customer questions and work with other team members to reduce friction points in product, and site experience
Refine customer service systems: macros, templates, etc. to improve efficiency and satisfaction
Lay the groundwork for hiring and training future customer service team members

You’re a Outstanding Fit If You
Have 3+ years of customer support experience, ideally in ecommerce or retail
Are hands-on, self-directed, and can prioritize your own workload effectively




Write with warmth and clarity, adapting your tone to match our brand voice
Stay calm under pressure and lead with empathy
Have experience with tools like Gorgias, Zendesk, Shopify - or quick to learn
See every customer interaction as a chance to strengthen the brand
Communicate clearly in English (French is a plus but not required)
Can multitask and thrive in a rapid-paced startup workplace
Enjoy collaborating with a team

Why Join Stakora?
A meaningful role in a growing, founder-led fine jewelry brand
Competitive salary with room for growth
High trust and autonomy in your work
Yearly performance-based bonus
Paid lunch breaks
Window-filled office with a great view, surrounded by restaurants and coffee shops
Young, non-corporate team culture
Parking always available
Up to 40% off our fine jewelry

Pay: $55,000.00-$65,000.00 per year

Work Location: In person

📌 Customer Service Lead Rosemère (Canada)
🏢 Stakora
📍 Canada