HTS Engineering Ltd. is the largest independent commercial HVAC manufacturers’ rep in North America, with 20 locations in the US and Canada. HTS has a vibrant look and brand promise -- one that reflects our company-wide commitment to ensure the individual success of all those involved in a project’s HVAC system selection, design, purchase, installation and maintenance including our employees, suppliers, customers and end users. HTS prides itself on its commitment to providing its employees with a versatile and accommodating work environment. We prioritize the well-being of our employees and are committed to creating a work workplace where everyone can thrive. Key Responsibilities include (but not limited to) :
Provide exceptional customer service by responding in a timely manner to customer requests.
Maintain relationships with existing and new customers.
Prepare quotes, sales orders, returns, and follow up with customers.
Use various tools and online supplier sites to identify parts to full fill customer requests.
Coordinate with other departments (as needed) to ensure the process is met.
Track shipment(s) for customers.





Qualifications/Skills :
Must have positive attitude with ability to take ownership of responsibilities.
Work well as part of a team and contribute to overall team success.
Ability to also work independently with confidence.
Must have a high level of commitment to customer service.
Attention to detail is key.
Organization and time management skills would be a strong asset.
Robust computer skill is required since this job is primarily online focused.
HVAC knowledge is considered an asset but not required.
Self-starter with strong focus on completing tasks to the end in a timely fashion.

Salary : $50k-$60k We Offer
Competitive wages
Opportunity to grow within the company.
Training
Employee recognition awards

Top benefits or perks :As a member of HTS Engineering, you’ll enjoy:
Company events
Incentive trips (meeting yearly sales targets)
Comprehensive benefits package, including health, vision, EAP, and dental insurance.
Paid time off
On site parking

📌 Customer Service Rep London (Canada)
🏢 HTS Engineering - Heat Transfer Solutions
📍 Canada