Job Description:

We are looking for an Administrative Assistant to join a busy service-based clinic in Burnaby, British Columbia on a Contract basis. This position supports front desk operations and day-to-day administrative activities while helping create a smooth and welcoming experience for clients. The successful candidate will manage scheduling, billing support, records administration, and general coordination to keep the clinic running efficiently.

Responsibilities:
Coordinate and confirm client bookings, making adjustments as needed to keep the daily schedule organized and accurate.
Receive payments from clients, complete billing-related tasks with care, and support direct billing processes through the clinic's systems.
Review coverage information and confirm benefit eligibility before services are provided to help avoid billing issues.
Maintain orderly files and ensure documents are entered, updated, and stored properly for easy retrieval.
Welcome clients at the front desk, answer incoming calls, and respond to general inquiries in a thorough and attentive manner.




Guide clients to treatment areas and help manage appointment flow so visits run smoothly throughout the day.
Prepare and tidy treatment rooms between appointments to support a clean and productive clinic setting.
Handle light laundry and provide additional administrative assistance where required to support daily operations.

Requirements:
Previous experience in an administrative, reception, or clinic support role.
Strong customer service skills with the ability to communicate clearly in person, by phone, and through email.
Experience scheduling appointments, managing calendars, and handling front desk coordination.
Knowledge of billing processes, including medical or direct billing, with solid accuracy in payment handling.
Proficiency with Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint.
Comfortable performing data entry and maintaining organized digital and physical records.
Experience using JaneApp or similar scheduling and practice management software is considered an asset.

📌 Administrative Assistant Burnaby
🏢 Robert Half
📍 Burnaby