Arctiq is a global, intelligence-driven technology services company delivering qualified and managed services across Hybrid Cloud Infrastructure, Networking & Connected Experiences, Cybersecurity, Data & AI, Autonomous Operations & Intelligence, and Enterprise Service Management. We help organizations operate, secure, and modernize complex environments by unifying infrastructure, networking, data, security, automation, and observability under a single, integrated operating model. Our work focuses on helping customers reduce operational friction, improve resilience, and make better, faster decisions as their environments evolve. Arctiq builds on decades of industry expertise and a customer-centric ethos to deliver exceptional value to clients across diverse industries.
In this role, you will support one of Arctiq's clients in building an SRE Center of Excellence (CoE), working alongside other SRE leaders to establish standards, release discipline, and a consistent operating model across application teams.
You will define reliability standards, embed them into pipelines and Dynatrace, and work with teams through release and on-call. The SRE team will own SLOs, production readiness, release gates, reliability practices, and incident follow-through, while the Observability CoE and Platform teams continue to own observability standards and agent deployment.
This is a 6-9 months contract opportunity (with potential extension).
Start from a user journey (for example, sign-in through account summary), not from CPU. Route alerts through the existing Dynatrace to ServiceNow path, with a runbook link in the payload.
Put production readiness in the delivery pipeline: a change is not ready for production until the synthetic passes, the reliability baseline has not regressed, and rollback has been tried.



Report the wave with DORA: how often the team ships, how long a change takes, how often it fails, and how fast it is restored. Join the on-call rotation for the applications you embed with. During an incident, use Dynatrace and ServiceNow to find which journey is burning budget and which dependency is involved.
Explain status in plain language: what was promised, what shipped, what is blocked, and what the next milestone is. Establish one production-ready "golden path" for a critical application, including the user journey, SLOs, Dynatrace visibility, ServiceNow alerting, and pipeline release checks.

Review error budgets and SLO performance with application owners.
Report SLO compliance alongside key DORA metrics, including deployment frequency, lead time, change failure rate, and time to restore.
Strong SRE and reliability engineering experience, including SLOs, SLIs, error budgets, production readiness, and DORA metrics.
Strong understanding of CI/CD, GitLab or similar tools, Infrastructure as Code, release controls, and automated reliability checks.
Experience with Kubernetes, APIs, client-server architectures, and blue-green or similar deployment strategies.
Strong knowledge of change management, incident response, on-call practices, ServiceNow, and production troubleshooting.
Experience embedding reliability practices throughout the software delivery lifecycle, from development through production.
Proven ability to lead engineers or SRE practices, establish standards, and drive adoption across application teams.
Strong communication skills with the ability to work across engineering, application owners, and business stakeholders.
ServiceNow CMDB build.
Application teams ship the product. The SRE makes the release safe to ship.

📌 Senior Site Reliability Engineer - AWS (Toronto)
🏢 Arctiq: Intelligent Architecture
📍 Toronto