About the RoleThe Brink's National Client Services (BNCS) team is committed to putting customers at the center of everything we do while delivering a best-in-class customer experience.We are looking for customer-focused professionals who enjoy solving problems, providing effective solutions, and working in a quick-paced environment. If you thrive on helping others and collaborating with a team, we'd love to hear from you.Sunday-Thursday15:00-23:00, with flexibility to provide overnight coverage as requiredKey ResponsibilitiesRespond to internal and external customer inquiries via phone and emailProvide support related to Brink's products and servicesTroubleshoot technical issues impacting customers and crew membersCollaborate with internal departments to ensure timely resolution of customer concernsFollow established processes to diagnose issues and identify appropriate solutionsGenerate and distribute operational reports throughout the daySupport ad hoc projects and serve as a key contact for customer communicationsDeliver a professional, positive,



and efficient customer experienceRequired QualificationsWe're looking for candidates who have:A passion for delivering exceptional customer serviceFluency in English and French (spoken and written)Minimum 2 years of experience in:Call Centre environmentsCustomer Service rolesHelp Desk or Technical Support positionsStrong problem-solving and troubleshooting skillsAbility to remain calm and effective under pressureAbility to manage multiple priorities and quickly adapt between:Technical support inquiriesBilling-related concernsPhone and email communicationsExcellent verbal and written communication skillsStrong computer and technology skillsA positive, collaborative, team-first mindsetA continuous improvement approach with a willingness to suggest process enhancementsNice to Have Qualifications:Experience working within the transportation/security industry

📌 Bilingual Call Centre Agent (Ottawa)
🏢 Brink's
📍 Ottawa