Elevate your career as an Apps Support Analyst with Citi, providing crucial technical support to trading desks. Focus on ITIL procedures to enhance business performance and user experience.

As a developing professional in this role, you will provide technical and business support for Citi applications. Your expertise will help interface between users and internal technology groups. You'll play a vital role in maintaining stable platforms while supporting application releases, disaster recovery testing, and risk analysis.

Key Responsibilities:
• Provide technical and business support for users of Citi applications
• Act as liaison between users, internal tech groups, and vendors
• Participate in disaster recovery testing and application releases




• Analyze applications for risks, vulnerabilities, and security issues
• Develop and maintain technical support documentation

Requirements:
• 2-5 years of relevant experience
• Knowledge of apps support procedures and financial industry
• Robust communication and customer service skills
• Familiarity with problem management tools
• Basic understanding of financial markets and products

Contribute to the success of Citi's trading desks through your expertise in apps support and problem-solving.
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📌 Apps Support Analyst at Citi (Ontario)
🏢 Citigroup
📍 Ontario