Location: Laval, Quebec – 100% in office

Hours: Monday – Friday 8:30am – 5:00pm (½ hour lunch)

Salary: up to $76K

PERKS

Not a call center - no queue

BONUS programs – strong incentive plans (annual and quarterly) paid out quarterly

Benefits starting from day one:

Structured Retirement Savings Plan: The Company will match your contributions up to a certain percentage.

Scholarship Program

Training & Development - Access to multiple learning platforms (online, in person, 3rd party training institutions)

Community Relations - We support and encourage our employees to volunteer their time and efforts in worthwhile causes and donate funds to assist various charitable groups.

Generous Vacation allotment

Employee Assistance Program

Tuition Reimbursement

Access to multiple learning platforms

Educational Assistance Program

Fitness Reimbursement Programs

Beautiful & Bright new offices

Skilled working environment





People focused organization

Opportunity for growth

Dynamic Team

Position Summary
Responsible for the processing and tracking of orders received via phone, fax, EDI or mail. Communicates required shipment and delivery schedules to our customers by serving as a liaison with internal departments. Handles all customer inquiries via phone, fax, email etc. regarding shipment tracing, shortages, overages, quality late shipments, etc.

Education and Certifications

Bilingual French and English

5+ years of Customer Service experience) Product order management Preferably in a manufacturing environment.

Post-secondary education in business management or equivalent field of study preferred.

JDE or other mainline ERP such as SAP.

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📌 Bilingual Customer Service Representative (Quebec City)
🏢 Beyond Bilingual
📍 Quebec City